Refund policy

Returns & Exchanges

Returns

We want to make sure you are completely satisfied with your purchase, and we also understand that from time to time your purchase not fit your original plans If for any reason you're not completely satisfied with your Affinity purchase, simply contact us within 30 days of delivery and we'll take care of the rest! We will work to take of your needs and resolve your problems as quickly as we can.

In the event your product needs to be returned, we will issue you an RMA (Return Material Authorization) along with shipping instructions to get your product returned.

We do require that all returned products be in their original packaging and in as received condition upon return. If the original packaging is no longer available, that’s ok just please contact us for guidance and assistance. Please be sure to clearly write your provided RMA number on the outside of each returning package once it is ready to ship, this helps to avoid delays in processing your return.

Please also make sure each product is carefully packed and properly sealed as we are not responsible for packages that are lost or damaged. If any product is not returned in a good condition, an adjustment to your refund may be necessary. If this rare issue does occur, we will contact you as soon as possible to resolve and adjust your credit accordingly. 

Damaged or Defective Items

We pride ourselves on ensuring that your purchases are built to the highest level of standards for quality and function.

In the unlikely event your order arrives to you in less than perfect condition (damaged, incorrect, or otherwise defective by our fault or carrier error), please contact us 

We will arrange replacement parts or, in necessary cases, a complete replacement while covering all outgoing and return shipping costs. You must contact us within 30 days of delivery to report a claim. Any failure to report claims in a timely manner may not be covered. Please reach out to our Team with any questions.

In the event of a complete product replacement, we will issue an RMA (Return Material Authorization) along with a shipping carrier and pre-paid label to be used. We ask that you write the issued RMA number on all packages being returned. This will ensure a quick turnaround of your credit or replacement upon arriving at our facility.

Please make sure that all packages are properly sealed and packed well, as we are not responsible for packages that are lost or damaged upon return. 

In some instances when only a small component or item requires replacement we will typically just send a replacement part and ask that you responsibly recycle or dispose of the defective or damaged item. 

Questions?

Please refer to our Warranty for more information on the RMA and replacement process. You can also contact our Team at affinitycustomdesigns@gmail.com with any questions.